Have Croydon
Tories provided evidence for a judicial review about their decision to award
the Libraries contract to the private company J. Laing?
They referred the decision to the Council’s
Scrutiny & Strategic Oversight Committee on Wednesday 5 December on the grounds that the
report to the Corporate Services Committee and the decision of the cabinet member
did not contain details of the library specification and for this reason it is
not demonstrated that the Library service under the proposed provider will meet
the councils objectives…’ (See previous blog posting.) They proposed that ‘Future commissioning reports
should contain as much information in Part A of the report in order to allow
Members to know whether the commissioning exercise meets the council’s
commission strategy for the service’ This seems to be a clear admission of the
failure to consider the issue of awarding the contract properly and in as open
and transparent a manner as possible.
The Labour
Opposition also referred the decision to the Committee setting out a long list
of concerns about the details. It achieved an important safeguard in the
operation of the proposed contract with Laing in that there will now be monthly
performance monitoring of the contract as opposed to annually as had been
suggested in earlier in the meeting. Labour’s amendment was obtained in the closed
part of the meeting, closed because of ‘commercial confidentiality’. Having raised the issue in open session they
also persuaded the Tories to agree that Laing should keep the existing library
telephone numbers. This may have more significance if it locks Laing into using
the Council’s telephone system, instead of installing its own.
Although
both sides made it clear that the Committee’s role was to scrutinise the
executive, the level of questions in the open session to the Cabinet member for
Finance & Performance and officers lacked any penetration. This was partly
because the Tories had got themselves into difficulty about what level of detail could be
discussed in the public session and what in private, and Labour had meekly
agreed. The Chair refused to let a question be answered publicly about whether
library staff on short-term contracts were be transferred (Tuped) across to
Laing or not. Although this was a general question that could have been
answered in a general way, he argued that it was wrong to discuss staff matters
like this in public.
It became
clear that the way Croydon treats ‘commercial confidentiality’ is less open
than that in Wandsworth. Labour cited the much greater detail on the bid
information on the latter’s publicly available documents.
Just before
the Chair called for the meeting to go into closed session I asked from the
public gallery whether it was possible for me as a member of the public to ask the Committee to consider some
questions arising from its debate. At first the Chair was thrown but then
agreed it would be a good idea, so I went downstairs into the main part of the
Council Chamber so I could use a microphone. I started by saying that although
I was a resident of Norbury I was also a member of the Heritage Wandsworth
Partnership which had been kept informed of the progress with the bid process
because the Council had included the Heritage Service in its bid specification.
I asked whether the difference in the choice of contractor between the two
authorities could be explained by the fact that there were services in
Wandsworth which were not to be included in Croydon. Later an officer explained
that there were differences in the criteria for the bidders to respond to
between the two authorities and that a bidder could perform weakly in relation
to one service aspect for one Council and strongly for the other. Earlier it
had been explained that a joint team of officers from both Councils had met to
evaluate the bids and score the criteria; so Wandsworth officers were involved
in evaluating the bid for the Croydon contract and vice-versa.
My next
questions related to the issue of capital investment. This had been drawn
attention to in the open debate. Labour wanted to be sure that Laing would have to make capital investment in the
libraries. They were told that this was the case with the Council retaining
freehold ownership. I asked questions relating to whether:
· the contract would prevent the
provider taking legal action to have their capital investment returned when the
contract was ended;
· there would be a minimum figure for
capital investment in the contract as
without it there could be no base for assessment resulting in penalties;
· it might be possible for some forms
of capital expenditure like ICT to be taken out of the buildings when the
contract ended.
I suggested
that unless the contract was tightly drafted there could be loopholes which the
contractor could exploit. The draft
contract should be open to public debate. Parliamentary legislation had often
been found to be flawed with unexpected consequences because of poor drafting.
Finally, I
suggested that in its private session the Committee needed to consider how to
present the decision to the public . The suggestion in Labour’s referral paper was
that ‘The Papers did not consider the significant financial conflict of
interest (loans and contracts) between the Council and John Laing’ and the lack of transparency and openness of
information about the bids could adversely affect public attitudes increasing the suspicions
about what the real reason for awarding the contract were. I was specifically
asked how things could be more transparent and open. I replied that given the
large sums of public money involved I was in favour of public openness of all
documents, and no secrecy based on ‘commercial confidentiality’. While there
might be legal limitations on the extent this could be done, as much openness
and transparency should be acted upon.
As the Chair
sought to put the meeting into closed session there were some interventions
from the public gallery. The Chair adjourned the meeting to a Committee room
promising that the Committee would go back into open session to report the
decision. Some members of the public remained behind while others went to the
pub returning just as the Committee was ending its final open session. The
Chair then explained to them what the two decisions had been re-the telephone
number and the monthly monitoring.
The main
Tory justification for awarding a contract is that it will safeguard
expenditure on the libraries for eight years and see improvements, at a time
when the Council would continue to be making cuts across services. So what next
for campaign about the Library Service?
The Labour
Group will obviously have to carry out its threat to take the matter to
judicial review. Campaigners may also be able to do the same, especially if it
is true that not all library catchment areas were properly consulted at earlier
stages, and if there has been no adequate
equalities assessment in the public arena. Unless a review challenge is
lodged very quickly the work will
continue to finalise agreement with Laing and a contract signed. Meanwhile
it is in the joint interests of both political parties to work together
to ensure the tightest contract and performance monitoring documentation. For
the Tories this is to ensure that if they remain in power beyond 2014 the
contract is seen to deliver the improved library service they promise and not
to be seen as incompetent if it does not. For Labour this is to ensure that if
they take power in 2014 they have the evidence to shut the contract down.
Campaigners
also need to consider ways in which they can strengthen community influence on Laing’s service delivery and the
Council’s performance monitoring. Lambeth activists have shown the important
role the Friends of Library groups have played in fighting previous threats of
closure, and in obtaining improvements to the service and getting repairs and
capital investment. Croydon’s need to develop their own agenda for action based
on what is known publicly about what Laing will be contracted to deliver. They will also need to remain vigilant to any
changes in policy such as the Council agreeing to sell library buildings to
Laing at some stage in the future, or allowing Laing to move a library service
to another building and then for the Council to sell the emptied library
building on the open market.
Note:
Previous
writings by me on Library issues in Lambeth and Wandsworth can be seen at:
http://historyandsocialaction.blogspot.co.uk/2012/04/is-lambeth-councils-libraries.html.My views on the role of Scrutiny Committees (in relation specifically to Lambeth) can be seen at: http://historyandsocialaction.blogspot.co.uk/2012/07/role-of-oversight-and-scrutiny-in.html.
Well done an excellenty analysis. The issue of transparency and information being withheld due to commercial sensitivity is a very worrying in relation to local democracy and accountability. LSSI have just lost a contract in the US for lack of transparency on profit margins etc.
ReplyDeletePerformance and financial data relating to Laing's contract in Hounslow has been very hard to come by, but what i do know is that the requirement for JLIS to hit targets in order to avoid being penalised under the terms of the contract has put a lot of pressure on staff who are already trying to operate at below minimum staffing levels.